menu
get a quote
Powering Consumers
and Empowering Communities
450
Customers & Supporters
18
TOTAL KWH TO NONPROFIT PARTNERS
478
Hours spent volunteering
18
c02 emissions
tons
Every single day billions of people around the world use energy in a variety of ways at home, at work and all over our communities. By now, the energy transaction has become a necessary, inevitable fact of life
EXPLORE
Helping You
understand your Choices
Commercial
Every single day billions of people around the world use energy in a variety of ways at home, at work and all over our communities. By now, the energy transaction has become a necessary, inevitable fact of life that is in many places taken for granted and very rarely seen as exciting. We flick the switch, the bulb flickers on and each month we pay the bill.
Residential
Link Energy wants to add more value to our customer’s energy consumption. We annually donate a set portion of our profits to pre-selected non-profit community organizations in the areas we serve. As a Link Energy customer, you are helping to create a better life for the people and communities impacted by our business while benefiting from competitive and stable rates for your energy.
Solar Energy
Solar energy gives you the chance to significantly lower your monthly energy cost and the opportunity to make a meaningful positive impact on the environment and the community. The truth is, moving away from fossil fuels such as oil and coal and moving toward clean, renewable energy is one of the single biggest things you can do as an individual to make a difference. The best part is, Link Solar makes it easy.
introduction

Every single day billions of people around the world use energy in a variety of ways at home, at work and all over our communities. By now, the energy transaction has become a necessary, inevitable fact of life that is in many places taken for granted and very rarely seen as exciting. We flick the switch, the bulb flickers on and each month we pay the bill.

Link Energy wants to add more value to our customer’s energy consumption. We annually donate a set portion of our profits to pre-selected non-profit community organizations in the areas we serve. As a Link Energy customer, you are helping to create a better life for the people and communities impacted by our business while benefiting from competitive and stable rates for your energy.

Business is changing and companies must adapt to the reality that many consumers are increasingly shopping in accordance with their morals. Link Energy is happy to adapt to this reality and hope to prove the merits of the idea that making money and doing good are not mutually exclusive objectives, but in fact, they work together.

“The more business we do the more good we can do”. We want to share this strategy with our commercial customers and encourage them to adopt similar strategies. In that spirit, Link Energy provides its customers with marketing and recognition of their impacts, which they can proudly display to their customers in their place of business.

options
linkflex

The Variable Link Flex Price Plan will enable you to follow the market in pursuit of advantageous pricing in the long term and minimize the risk of locking a rate when prices are at relative highs.

With more flexibility and easier exit conditions, this product suits individuals who are not risk averse.
linkfirm

The Fixed Link Firm Price Plan will protect your energy budget and bottom line from the risk of price spikes or higher energy rates.

We will help you find the right fixed rate plan with transparent contracting details so that the product aligns with your future load changes and budgeting objectives.
GET A QUOTE NOW
frequently asked questions.
  • How do I qualify to enroll with Link Energy?
  • What happens if I move?
  • Who benefits from your services?
  • How does Link Energy select their nonprofit partners?
  • How do Link Energy customers stay informed about contributions in their community?
  • Why Link Energy does not provide additional savings instead?
  • Can I opt out of the program?

In order to qualify for any program, you must meet all of the following criteria:

  • Over the age of 18
  • Is the account holder of a utility
  • Have a valid service and billing address
  • Meet the credit requirements

Let us know a minimum of 45 days before you move by providing your new service address.

If the new location is within a territory Link Energy serves, your contract will be amended and applied to the new location. Any costs associated with the interruption in supply of energy or services due to the failure to notify us of a change of address, will be charged to the client’s account. If you are moving out of a territory Link Energy serves, the contract will terminate in accordance with the provisions set out in the terms and conditions related to your particular product as of the date you move.

Our customers and community! Link Energy offers you a service you can be comfortable with. In additional, we partner with a limited number of local non-profits making a difference in your community. Half of our donation pool is split evenly between our non-profit community partners and the other half is distributed to them in accordance with the votes of our customers.

We research and review potential nonprofit partners to play our part in creating a better life for the people and communities touched by our business. 

The criteria that are important to us include the following:

Lean Operational Structure: A transparent organization possessing lean structures where a majority of donation revenue is directed towards the provision of services.

Direct Impact: An organization having a direct impact by making a difference in the communities it serves.

Solid Reputation: A highly regarded organization continuously playing a big part in creating a better life for the people and communities.

We want to focus our attention on a select number of nonprofit partners to ensure our efforts in helping each partner will be significant.

Please read our NonProfit Policy and our Donation Policy.

Link Energy customers receive a quarterly newsletter with their bill showcasing one of our nonprofit partner who is taking the lead in contributing to a better everyday life for their people and communities. Link Energy will also publish donation receipts on their website for each full calendar year of operations.

Link Energy has set an industry standard profit margin that produces a highly competitive price to our clients. The amount donated comes directly from that profit margin. Our competitive rates remain unchanged by the donations made as we aim to increase our market share. As a direct result, the more business we do the more good we can do.

Link Energy customers can cancel at any time with a 30 days notice in writing. Should a customer opt to cancel a Link Firm program, there will be an Early Exit Fee between $50-150 per site, per year, depending on which type of contract is being terminated and which jurisdiction the customer is located in.

introduction

Every single day billions of people around the world use energy in a variety of ways at home, at work and all over our communities. By now, the energy transaction has become a necessary, inevitable fact of life that is in many places taken for granted and very rarely seen as exciting. We flick the switch, the bulb flickers on and each month we pay the bill.

Link Energy wants to add more value to our customer’s energy consumption. We annually donate a set portion of our profits to pre-selected non-profit community organizations in the areas we serve. As a Link Energy customer, you are helping to create a better life for the people and communities impacted by our business while benefiting from competitive and stable rates for your energy.

options
linkflex

The Variable Link Flex Price Plan will enable you to follow the market in pursuit of advantageous pricing in the long term and minimize the risk of locking a rate when prices are at relative highs.

With more flexibility and easier exit conditions, this product suits individuals who are not risk averse.
linkfirm

The Fixed Link Firm Price Plan will protect your energy budget and bottom line from the risk of price spikes or higher energy rates.

We will help you find the right fixed rate plan with transparent contracting details so that the product aligns with your future load changes and budgeting objectives
GET A QUOTE NOW
frequently asked questions.
  • How do I qualify to enroll with Link Energy?
  • What happens if I move?
  • Who benefits from your services?
  • How does Link Energy select their nonprofit partners?
  • How do Link Energy customers stay informed about contributions in their community?
  • Why Link Energy does not provide additional savings instead?
  • Can I opt out of the program?

In order to qualify for any program, you must meet all of the following criteria:

  • Over the age of 18
  • Is the account holder of a utility
  • Have a valid service and billing address
  • Meet the credit requirements

Let us know a minimum of 45 days before you move by providing your new service address.

If the new location is within a territory Link Energy serves, your contract will be amended and applied to the new location. Any costs associated with the interruption in supply of energy or services due to the failure to notify us of a change of address, will be charged to the client’s account. If you are moving out of a territory Link Energy serves, the contract will terminate in accordance with the provisions set out in the terms and conditions related to your particular product as of the date you move.

Our customers and community! Link Energy offers you a service you can be comfortable with. In additional, we partner with a limited number of local non-profits making a difference in your community. Half of our donation pool is split evenly between our non-profit community partners and the other half is distributed to them in accordance with the votes of our customers.

We research and review potential nonprofit partners to play our part in creating a better life for the people and communities touched by our business. 

The criteria that are important to us include the following:

Lean Operational Structure: A transparent organization possessing lean structures where a majority of donation revenue is directed towards the provision of services.

Direct Impact: An organization having a direct impact by making a difference in the communities it serves.

Solid Reputation: A highly regarded organization continuously playing a big part in creating a better life for the people and communities.

We want to focus our attention on a select number of nonprofit partners to ensure our efforts in helping each partner will be significant.

Please read our NonProfit Policy and our Donation Policy.

Link Energy customers receive a quarterly newsletter with their bill showcasing one of our nonprofit partner who is taking the lead in contributing to a better everyday life for their people and communities. Link Energy will also publish donation receipts on their website for each full calendar year of operations.

Link Energy has set an industry standard profit margin that produces a highly competitive price to our clients. The amount donated comes directly from that profit margin. Our competitive rates remain unchanged by the donations made as we aim to increase our market share. As a direct result, the more business we do the more good we can do.

Link Energy customers can cancel at any time with a 30 days notice in writing. Should a customer opt to cancel a Link Firm program, there will be an Early Exit Fee between $50-150 per site, per year, depending on which type of contract is being terminated and which jurisdiction the customer is located in.

introduction

Solar panels help families and businesses reduce carbon emissions and reduce energy costs. They are already an important part of the planet’s renewable energy strategy, and we want to make it easier for customers to get the benefits in their own homes and businesses. When you choose solar through Link Solar, you are helping to create a better life for the people and communities impacted by our business while benefiting from green energy.

Solar energy gives you the chance to significantly lower your monthly energy cost and the opportunity to make a meaningful positive impact on the environment and the community. The truth is, moving away from fossil fuels such as oil and coal and moving toward clean, renewable energy is one of the single biggest things you can do as an individual to make a difference. The best part is, Link Solar makes it easy.

Through our partnerships, we want to offer our customers with a complete portfolio of affordable, sustainable energy solutions that we’re continually improving to suit your needs. Link Solar seeks to add more value to our customer’s energy consumption. We annually donate a set portion of our profits to pre-selected non-profit community organizations in the areas we serve.

options
LeaseAgreement

Not ready to pay for your own solar system yet? Our pay as you go system can be the perfect solution for you. You also have the option to set a down payment for a bigger discount. With our lease agreement, you will benefit from free installation, monitoring, maintenance, and insurance.

SystemPurchase

You have the option to own your solar system and generate your own power. Aside from free installation, you will receive our premium service with your purchase, including all maintenance, insurance, and warranty. By purchasing the solar panels, you also automatically increase the value of your home.

Every project starts with a free assesment and quote

GET A QUOTE NOW
frequently asked questions.
  • How do I sign up for solar energy with Link Solar?
  • When can I start seeing a return on my investment?
  • How does solar power work at night and when I’m not home?
  • How reliable is solar power and its technology?
  • What happens when I move?
  • How does Link Energy select their nonprofit partners?

Going solar is easy. Simply call us at 1-866-663-2508. One of our Link Solar Representatives will answer any questions you have and prepare a custom quote for you. Start today to see how generating your own clean, solar power can lower your energy costs.

Most people generally notice a savings on electricity bills—right away, from the very first month. You can have your solar panels installed free of charge, and simply pay for the power you use. Nowadays, solar panels cost significantly less than previous years. Solar rebates, governmental subsidies, leasing and pay-as-you-go plans have created all kinds of budget-friendly financing options. Rest assured, your Link Solar representative will take care of all the forms and arrangements with your local utility for a true turnkey solution.

The solar panels installed on your roof actually convert sunlight to electricity during the day. Electricity that will not be used immediately is placed in the power grid. The excess solar energy offsets your energy use at night when the system is not generating electricity. You will not experience any power interruptions—the switch between solar system power and the utility grid happens seamlessly, with no effort on your part. The result is lower utility bills and more control over your energy costs.

The solar systems built today have proven to be a dependable source of energy for homes, large office buildings, mass retailers and government agencies and any other type of business. Some of the largest companies and government agencies in the world have buildings powered by solar energy, including eBay, Wal-Mart, and the U.S. Air Force with our partner, SolarCity®, America’s leading solar provider. Solar panels are made from extremely durable materials and are rated to survive every kind of bad weather. In addition, if for whatever reason the panels are damaged or need to be replaced, Link Solar will make sure to repair or replace them.

You will not need to worry as solar is a huge plus when it’s time to sell. In fact, the U.S. Department of Energy’s (DOE) Lawrence Berkeley National Laboratory finds strong evidence that homes with solar photovoltaic (PV) systems sell for a premium over homes without solar systems*. In most cases, customers simply transfer their solar agreement to the home’s new owner. In addition, you can buy out the solar panel system ahead of time and include the cost in your home's sale price.

* Source: Ernest Orlando Lawrence Berkeley National Laboratory “An Analysis of the Effects of Residential Photovoltaic Energy Systems on Home Sales Prices in California” available at: http://emp.lbl.gov/publications/analysis-effects-residential-photovoltaic-energy-systems-home-sales-prices-california

We research and review potential nonprofit partners to play our part in creating a better life for the people and communities touched by our business. 

The criteria that are important to us include the following:

Lean Operational Structure: A transparent organization possessing lean structures where a majority of donation revenue is directed towards the provision of services.

Direct Impact: An organization having a direct impact by making a difference in the communities it serves.

Solid Reputation: A highly regarded organization continuously playing a big part in creating a better life for the people and communities.

We want to focus our attention on a select number of nonprofit partners to ensure our efforts in helping each partner will be significant.

Please read our NonProfit Policy and our Donation Policy.

ABOUT USintroduction
Link Energy is a Canadian energy retailer committed to helping homeowners, businesses and non-profit organizations procure their energy and manage their costs while giving back to their communities. Link Energy’s senior management team combines for over 50 years experience in energy portfolio management and are proud to have been chosen by over 1,500 new Alberta customers since entering the market in 2014.
Our
Business Idea

How can we add value to our everyday energy retail transactions? It all starts by successfully attracting loyal customers as a result of great value products and even better customer service that our clients deserve. Yet we want to take things a step further. We want to inspire our employees, customers and communities to bring value in the form of talent, effort and general support. By doing so, we believe there is a fruitful outcome for the many by supporting our communities. Above all, we want to show our competitors and other businesses that doing good can also be profitable.

OUR
COMMINTMENT

We want help you understand your choices, so you can select an energy solution that’s best for you. We challenge ourselves to add value and believe we have a responsibility to our customers, nonprofit partners, suppliers, employees and communities. We aim to meet and exceed this commitment every day.

Mission, Vision & Values

Mission
& Vision

Our mission is to power consumers and empower communities. We continuously strive to offer beneficial energy products to customers while committing to support initiatives that improve the quality of life in local communities we all live in. Our vision is to go beyond energy supplying. We want to create a better everyday life for all the people influenced by our business.

Values
Accountability

We believe that we have a responsibility to our customers, nonprofit partners, suppliers, employees and communities. We aim to meet and exceed these responsibilities every day.

Excellence

We challenge ourselves to bring more value every day to our customers, nonprofit partners, suppliers, employees and communities through hard work, collaboration, and innovation.

Integrity

We believe that providing the most competitive rates to our customers is the right thing to do. We want to play our part in creating a better life for people and communities touched by our business by supporting our selected nonprofit partners.

British Columbia
electricity
Residential
Commercial
gas
Residential
Commercial
solar
Residential
Commercial
 

MARKETS
SERVED

Link Energy operates primarily in Canada. Depending on the energy options available, we will educate you and your team on how to tackle your energy purchasing based on the current and forecasted market condition.

Careers

It takes a dream to create a successful business idea and it takes people to make that dream a reality. We want to have a positive impact on people and communities by focusing on the people that will help us create that better everyday life.

Link Energy offers you a competitive compensation, growth opportunities and inspiration to meet and exceed your personal and professional goals.

Please send us your CV & Cover Letter to careers@linkenergy.com to learn about current openings within our company.

Social Commitment

Our Initiative

We want to play our part in creating a better life for the people and communities touched by our business. This has always been part of our approach, and it is even more important today as our business continues to grow.

Link Energy is committed to donating a set amount to a donation pool that will be distributed once per year at the beginning of each calendar year. Distribution is made in accordance with the following formula: 50% of the donation pool in each region is divided evenly amongst all of the selected nonprofit partners in that area. The remaining 50% of the annual donation pool is distributed to nonprofit partners in accordance with the votes of Link Energy customers.



Link Energy is committed to prove that the energy industry can be a force for positive change in the world. Our ambitious strategy is actually going to pay dividends and be profitable through increased customer selection, referrals and loyalty. We are here to make the energy transaction more interesting than simply flick a switch and pay a bill.

Why not get out of bed every day and try to make the world a better place for everyone that you can possibly impact? Why not let ourselves imagine the possibilities and choose Link?

Social Commitment

How We
Contribute

Read our
DONATION POLICY.

Social Contribution

HOW
IT WORKS

When a customer signs up with Link Energy they will select an energy product and choose one of the local nonprofit partners to support. At any time, Link Energy customers can change their nonprofit selection through the online billing portal in jurisdictions where the portal is available or by downloading the Partner selection form here. [add hotlink to partner selection form]

Partner
Relations

Link Energy researches and reviews potential nonprofit partners to play our part in creating a better life for the people and communities touched by our business.

The criteria that are important to us include the following:
Lean Operational Structure:
A transparent organization possessing lean structures where a majority of donation revenue is directed towards the provision of services.
Direct Impact:
An organization having a direct impact by making a difference in the communities it serves.
Solid Reputation:
A highly regarded organization continuously playing a big part in creating a better life for the people and communities.

We want to focus our attention on a select number of nonprofit partners to ensure our efforts in helping each partner will be significant.

Our Partners

We are dedicated to researching and choosing non-profit organizations that can have a direct impact on the communities in which they operate. We are proud to have partnerships with the non-profit organizations listed below.

Read non-profit policy
Alberta
Calgary Food Bank

The Calgary Food Bank is a community owned non-profit organization focused on helping needy members of their local community. The food bank provides produce via several programs such as the milk program – a milk and baby formula delivery service to expecting mothers and babies in income households.
Read more: http://www.calgaryfoodbank.com/

Calgary Wildlife Rehabilitation Society (CWRS)

Calgary Wildlife Rehabilitation Society (CWRS) is a non-profit organization established in 1993 and is the only veterinarian based wildlife hospital within the city of Calgary. The CWRS has been rescuing injured wildlife and providing the care needed to get them back to a healthy state so that they can be released into their natural habitat while providing educational services to the community.
Read more: http://www.calgarywildlife.org/

Edmonton Food Bank

The Edmonton Food Bank provides for the most fundamental human needs to some of the most vulnerable members since January 1981. This non-profit partner has played a major role in assisting the Edmonton community by working with more than 210 agencies, churches and food depots.
Read more: http://edmontonsfoodbank.com/

Edmonton Meals On Wheels

Edmonton Meals on Wheels have been providing meal services within their community since 1969. This non-profit organization caters to the diverse mix of needs in their local community. They have been providing both hot and frozen home delivered meals to some of the most vulnerable members of the Edmonton community.
Read more: http://mealsonwheelsedmonton.org/

Hull Services

Hull Services was established in 1962 to provide leading edge and effective behavioral and mental health services for children and families. They have developed programs that focus on these issues for both their clients as well as their families. Hull Services is committed to help the most vulnerable members of society get a fighting chance at a productive life.
Read more: http://www.hullservices.ca/

Terra Center

Terra Center was created in 1971 to serve pregnant and parenting teens in the Edmonton community. This organization was established to help pregnant teens with the choices they face based on their situation as well as with the development of teen parenting skills.
Read more: http://terracentre.ca/

QUEBEC
Big Brothers Big Sisters Of Greater Montreal

Founded in 1975, Big Brothers Big Sisters of Greater Montreal was created to help children of single parent families develop relationships with adult role models. These relationships help kids establish strong, positive role models in their lives and foster harmonious development for the most vulnerable, and impressionable members of the Montreal community.
Read more: ww.gfgsmtl.qc.ca/en/accueil.php

Meals-On-Wheels (Popotes Roulantes)

Meal-On-Wheels is a volunteer-driven program first established is 1969 to provide nutritious meals to homebound or isolated seniors and to those with reduced mobility. Their mission is to assist seniors in remaining autonomous and breaking their isolation by developing and implementing social programs. The services provided by Meals-On-Wheels is more important now than ever given the increase in the aging population in the Montreal region.
Read more: www.popoteroulante.org

Old Brewery Mission

The Old Brewery Mission was first established as a soup kitchen in 1889 and has grown into providing a range of services to the less fortunate men and particular focus on women in the Montreal area. The emergency service provides a safe refuge to homeless men and women along with a warm meal, a hot shower and clean clothing. The transition and housing services help the homeless members of the community transition from the streets and shelters into a permanent home better suited to help them establish a life back into society.
Read more: http://www.oldbrewerymission.ca/

Deregulation

deregulation
explained

A deregulated energy market allows competitive energy suppliers to enter markets to offer their services to consumers. Beforehand, the choice of supplier was typically limited to a local utility company. Once a market deregulates, energy retailers like Link Energy have been able to innovate and design products and services to better meet the needs of customers. Now, consumers can choose their supplier based on the products and values they relate to.

What does deregulation
mean for you?

Your local utility provider will continue to distribute energy to your home or business. The benefit of a deregulated market is that you can choose a supplier that will give you the power to set the terms of your energy service. Depending on the area you live, you can either receive your bill from Link Energy or from your local utility provider. There will be no service interruptions, just the peace of mind that comes with choosing Link Energy for the services and commitment to make a difference in your community.

PriceVolatility

The prices of natural gas and electricity are influenced by a variety of factors that are typically beyond the control of most customers. These prices are especially important since most, if not all, customers depend on these products to operate their homes and businesses. Customers need protection in a volatile energy market and Link Energy products can give customers the security they deserve.

Energy prices fluctuate based on changes in supply and demand. When energy supply increases, prices tend to go down and when there is a shortage, prices go up. When demand for energy increases, prices increase and when it decreases, prices tend to fall.

Seasonal and abnormal weather

Seasonal and abnormal weather play a major role in the demand for electricity and natural gas. Very cold or very hot weather will cause people to increase their use of heating and cooling equipment, which are major sources of energy demand and consumption.

Economic
activity

Economic activity also influences demand for energy. Heavy industrial consumers can drive demand and consumption up significantly so when a region is producing lots of goods and services or extracting and processing raw materials this will play an important role in the demand for energy in that region and thereby the price.

Supply
availability

Supply availability can affect energy prices. A majority of the energy we use is generated from fossil fuels such as coal and natural gas since this is generally the least expensive form of energy generation. However, when there is a shortage of these fossil fuels, other more expensive forms of energy generation will need to be used resulting in higher energy prices.

Electricity

Electricity is a convenient form of energy that we use every day. It is a secondary energy source as it is generated from the conversion of primary sources of energy, such as fossil fuels (coal, natural gas and oil), nuclear power and renewable sources (wind, hydro, solar, geothermal).

Fossil fuels are burnt using turbines or engines, which produce heat, when combined with steam and ultimately generates electricity. Natural gas is a clean burning fossil fuel and has often been used to replace coal-fired generation. Historically, generation from fossil fuels such as coal and natural gas was amongst the least expensive options and thereby has been the most commonly chosen form of electric generation. However, recent changes in environment regulations have led to an increasing reduction in our reliance on coal-fired generation.

Hydroelectricity uses dams to power turbines that create electricity. Hydroelectric generation can also be relatively cost effective but this source of generation is obviously limited by the number of suitable waterways. The price of hydroelectric generation will also be influenced by the price of competing sources of generation in the marketplace.

Nuclear fission is used to split atoms and harness the energy released to generate heat and electricity. Nuclear generation is influenced by the price of raw materials and the high cost of building and maintaining a nuclear generator. Changes to regulations also play an important role in the cost of nuclear generation.

As the sun's rays and wind blows, electricity is generated in new forms whose cost is still often seen as prohibitive. This impedes the development of mass scale projects of the type that could replace the electrical generating capacity of a more conventional station. The cost of these technologies is steadily decreasing. Regulations also play an important role in the costs of these types of generation.

Natural Gas
Natural gas is a colorless and odorless gas in its pure form, composed of mainly methane. It is drilled from the ground through a number of techniques. Most commonly natural gas is drilled by conventional vertical drilling. Supply of natural gas is limited although new discoveries and technological innovations make it possible to extract more gas.
Gas can now be brought up by horizontal drilling that more recently has been combined with hydraulic fracturing. All of these drilling practices are subject to regulatory scrutiny and in the case of hydraulic fracturing this scrutiny has intensified recently as environmental and media groups have called attention to what they believe are dangerous potential by-products of this practice. Regulatory changes in this area will also influence the price of this product.
EnergyTerms

Adjustment Bid: A bid that is used by the Independent System Operator (ISO) to adjust supply or demand when it is anticipating congestion on the transmission system.

Aggregator: Any marketer, broker, public agency, city, county, or special district that combines the loads of multiple end-use customers to facilitate the sale and purchase of electric energy, transmission, and other services on behalf of these customers.

Baseload: The minimum amount of electric power delivered or required over a given period of time at a steady rate.

Baseload capacity: The generating equipment normally used to serve loads on an around-the-clock basis.

Contact
Link Energy Canada

5800 Ambler Drive
Suite 210-6
Mississauga
Ontario
L4W 4J4

1-855-444-5465

1500 14 St SW
Suite 211
Calgary
Alberta
T3C 1C9

1-855-444-5465
Contact
our Customer
Care team
Please fill in the following information below along with your inquiry type. One of our representatives will get back to you within 48 hours.

Success!

Thank you for your request.
We will be in touch with you within 48 hours

CLOSE
Assessment FORM
Get a Free quote today
Upload your utility bill or documents
*Please note that this is a free quote and in no way will it bind you to an agreement.

Success!

Thank you for your request.
We will be in touch with you within 48 hours

CLOSE

Link Energy’s
Privacy
Policy

We are committed to protecting the privacy of our clients, employees, contractors, and business associates. This policy explains how Link Energy collects, holds, uses, and transfers personal information in the course of its business. It also sets out individuals’ rights regarding their personal information that we hold. In this policy, the terms “we” and “us” refer to Link Energy Supply Inc., Link Energy, and Link Energy Flex collectively (hereafter referred to collectively as Link). Personal information is any information about an identifiable individual. This includes a person’s age, address, opinions, and financial details. However, the name, title, business address, and contact information of an employee in an organization are not personal information.

Principle 1: We are accountable for the personal information we control

Link Energy is responsible for the personal information controlled by it and its subsidiaries. We have appointed a Privacy Officer to protect personal information and ensure compliance with privacy laws. We have also established policies and procedures and trained our staff to protect personal information. If you have any questions about our privacy policy, you may contact our Privacy Officer at 1-855-444-5465 ext. 4.

Principle 2: We will tell you why we are collecting personal information at the time of collection

Link collects personal information from the persons we interact with in order to operate our business. These persons include: clients, employees, contractors, suppliers, our subsidiaries and government agencies.

We collect information from potential and accepted employees and independent contractors for the purposes of:
  • Evaluating their suitability and employability
  • Providing pay and benefits
  • Assessing performance and compliance with company policies
  • Training and development
  • Complying with applicable laws
  • Beginning, maintaining, and ending the employment or contractor relationship
We collect information from current and prospective clients for the purposes of:
  • Delivering our products and services
  • Determining eligibility for products and services
  • Billing
  • Evaluating creditworthiness
  • Informing potential and current clients of business opportunities
  • Marketing and business development
  • Compiling sales leads
  • Complying with applicable laws
  • Utilizing a client as a reference for our services
  • If Link contemplates selling its business, disclosure to a potential buyer will be required but such information will be kept confidential
  • With your consent, any other reasonable use
  • With your consent, we may also share your personal information with energy suppliers and distributors in order to supply you with the energy that you have requested.
Principle 3: We will obtain your consent to collect personal information

In order to collect, use, or disclose your personal information we will obtain your informed consent. This consent may be obtained directly from you or through a third party if you have authorized that third party to give us your information. If we want to use your information for a new purpose that was not initially disclosed, we will need to get your additional consent for the new purpose.

What is consent?

Consent may be express or implied. We may obtain express consent over the phone or in writing. Our contracts with clients, employees, and independent contractors will contain a provision authorizing us to collect and use your personal information. We may obtain implied consent when given the circumstances; we can assume that you would agree to the collection and use of your personal information. For example, if you request a quote from us, we can assume that you have consented to our collection and use of the information necessary to produce the quote, such as your address and consumption volumes. Exceptions to the consent requirement: We may only collect or use your personal information without your consent if it is already publicly available. We may only disclose your personal information without your consent if we are required to do so by law or court order, the disclosure is made to our lawyer, our suppliers, the information is already publicly available, or in the event of a sale of Link’s businesses to a potential buyer. Withdrawal of consent: You have the right to withdraw your consent to our use of your personal information. However, we need your personal information to do business with you, so withdrawal of consent will likely cause the cancellation of any existing contracts between us and you, as well as any applicable financial consequences for early cancellation.

Principle 4: Limiting collection of personal information

We only collect the personal information that is reasonably required for the operation of our business.

Principle 5: Limiting use, disclosure, and retention of personal information

We collect personal information only for the purposes specified in Principle 2. If we want to use your personal information for a new purpose that was not disclosed when we obtained your consent, we will request your additional consent for the new purpose. Subject to the exceptions listed under Principle 3, we will not disclose your personal information to third parties without your consent. We will only retain your personal information for the amount of time that we reasonably require. We will retain personal information regarding clients, employees, and independent contractors for the length of any contract, plus a reasonable time following the end of the contract to allow us to comply with any contractual, legal, regulatory, or audit requirements. Following the end of this period, the information will be deleted or shredded.

Principle 6: Accuracy of personal information

It is necessary that the personal information we hold be as accurate as possible. To that end, we endeavor to keep our information accurate and make any necessary changes. We also encourage our clients, employees, contractors, and business associates to inform us of any changes in their personal information so that we may keep accurate records.

Principle 7: Safeguarding personal information

We will protect your personal information by using security measures appropriate to the information’s sensitivity. This will include physical measures such as locking filling cabinets, technological measures such as passwords, and organizational measures such as limiting access to those who need to know the personal information.

Principle 8: Openness

Link publishes its privacy policy on its website. Anyone who has additional questions about how we handle personal information may also contact our Privacy Officer at 1-855-444-5465 ext. 4.

Principle 9: You may access your personal information

You have the right to see your personal information that we possess and to be informed of how we have used the information and whether we have transferred it to any third parties. If you feel that your personal information that we hold contains errors, you may request that they be corrected. To access your personal information held by Link, you may make a written request to our Privacy Officer at customersupport@linkenergy.com or 4000 rue St-Ambroise Suite 398, Montreal Quebec H4C 2P3.

Principle 10: Challenging our compliance with this privacy policy

We will respond to any questions or complaints regarding this privacy policy and our handling of your personal information. Our privacy officer will investigate and attempt to resolve any complaint we receive. If you have any questions, wish to make a complaint, or want to withdraw your consent to our use of your personal information, please contact our Privacy Officer at 1-855-444-5465 ext. 4.

link energy
website
terms
of use

Terms of Use

Use of this website is subject to your compliance with these terms and conditions of use (“terms and conditions”). By accessing this website you agree to be bound by these terms and conditions. Link Energy Supply Inc., Link Energy, and Link Energy Flex collectively (hereafter referred to collectively as Link) reserves the right to modify these terms and conditions at any time without notice. It is your responsibility to regularly review theses terms and conditions.

Links to Third-Party Sites

Links to websites not under the control of Link are solely for the convenience of users. We are not responsible for the reliability, accuracy, or currency of information found on third party websites. Downloading of content from this website is at your own risk. Link does not guarantee that this website will be free from computer viruses. It is your responsibility to ensure that your computer systems are protected from computer viruses and compatible with our website. Link will not be held responsible for any damage to your computer systems or loss of data resulting from your accessing this website.

No Unlawful or Prohibited Use

As a condition of use of this website, you agree that you will not use this website for any purpose that is illegal or prohibited by the terms and conditions of use. You agree to comply with the laws of Canada and the laws of your local jurisdiction that apply to your use of this website.

Currency and Accuracy of Information

Link makes reasonable efforts to maintain the quality of information provided on this website. However, Link makes no warranty as to the accuracy, completeness, or currency of the information provided.

Disclaimer and Limitation of Liability

THE SITE AND THE CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. USE OF THIS WEBSITE OR ITS CONTENT IS AT YOUR OWN RISK. LINK DOES NOT ASSUME ANY RESPONSIBILITY FOR ANY ERRORS, OMISSIONS OR INACCURACIES IN THE SITE OR ITS’ CONTENT. THE USER ASSUMES ALL RESPONSIBILITY FOR DAMAGES RESULTING FROM USE OF THIS WEBSITE. LINK DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH REGARDS TO THE WEBSITE AND ITS CONTENT WHETHER EXPRESS, IMPLIED OR COLLATERAL, TO THE FULLEST EXTENT PERMITTED BY LAW.

IN NO EVENT WILL LINK BE LIABLE FOR ANY DAMAGES OF ANY KIND (INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, EXEMPLARY, PUNITIVE, LOSS OF PROFITS, LOSS OF DATA, OR OTHER LIABILITIES) RESULTING FROM THE USE OF OR INABILITY TO MAKE USE OF THIS WEBSITE OR ITS CONTENT.

Indemnity

You agree to defend, identify and hold harmless each of; Link, its affiliates and licensors, and each of their respective directors, officers, agents, and employees for any damages resulting from your breach of these terms and conditions or your reliance on or use of any information contained in this website. You agree to use your best efforts to cooperate with the resolution of any resulting claim. You further agree to give Link the sole control and defence of any claim, subject to your indemnification of any such claim.

Partial Invalidity

If any of these Terms and Conditions is held to be void, invalid, unenforceable or illegal, the other provisions shall continue in full force and effect. Communications with Us If you have any questions related to these Terms and Conditions, please contact Link at: 4000 Rue Saint-Ambroise, Suite 398 Montreal, QC H4C 2C7 Telephone: 1-855-444-LINK (5465) Email: customersupport@linkenergy.com

Copyright and Trademark Notices

All contents of this website are copyright 2014 of Link Energy Supply Inc. and the Link Energy logo are trademarks and/or registered trademarks of Link Energy Supply Inc. Names of other products and services may be trademarks of their respective owners. No part of this website or its content may be reproduced, copied, or transferred or modified without the prior written consent of Link energy Supply Inc., except to the extent of use that is personal and non-commercial.